February 01, 2024

Writing the Modern Customer Service Platform RFP

Find the best platform for you, your business, and your customers.

The Questions To Ask for Cost, Value, and AI Impact

Writing a CX platform RFP can be time-consuming and stressful. Balancing daily tasks with developing the right questions for potential partners takes time and expertise. Using a modern RFP guide helps CX leaders maximize the value of their software purchases and achieve better outcomes.

Write a CX Platform RFP That Delivers for Support Teams

Uncover value and identify risks with this free guide

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2023 Hero Experience Report

Uncover the motivations, challenges, and opportunities empowering the modern customer service team.

The Hero Experience Report — A Tactical Guide

Turn your customer service agents into heroes of your brand

Making Customer Service Your Business — A CX Leader’s Guide

Check out this CX leader's guide to building and maintaining a support center.