Deliver stellar customer service without compromise

Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

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Your customers want connection, not case numbers

Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it.

See customer stories

World-class brands are choosing Gladly

Deliver exceptional experiences, every time

Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service.

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Customer at the center

Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs.

Make service personal
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Customer service AI

AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams.

Unlock greater efficiency
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Best of AI and people

With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue.

Empower customers and agents
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All in a single lifelong conversation

From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear.

Simplify your service

Results that speak for themselves

Gladly’s complete customer service solution is proven to save time and money while increasing customer satisfaction and growing revenue.

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Gladly makes Constellation’s 2025 ShortList™️

Gladly is recognized in the Constellation ShortList™ for Digital Customer Service & Support for redefining CX with AI-powered, radically personal service.

Learn more

Unlock loyalty with radically personal customer service

Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.

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