Switch from Kustomer to Gladly today

Rising consumer expectations. Emerging tech. Shifting budgets. Find a reliable partner that enables support team excellence and prioritizes your immediate — and long-term — success.

See why our modern approach to CX has earned us 30 first-place spots in G2’s Winter 2024 Report.

G2 Leader
G2 Best Results
G2 Best Usability
G2 Best Relationship
G2 Most Implementable

First, tell us a bit about yourself.

Join these Gladly brands who made the switch from Kustomer

Why brands choose Gladly over Kustomer

AI and agents together, driving lifelong loyalty at scale.

Reduce total cost of ownership

While Kustomer focuses on social channels, all channels are natively built in Gladly, from voice to messaging to self-service.

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A single, seamless customer communication platform

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No markups on telephony fees—pay for what you use

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No-code genAI and automation platform for personalized self-service

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All channels in one place

Boost productivity with the easiest-to-use software

While Kustomer’s UI mimics clunky ticketing systems, Gladly’s highly-rated UI ties every communication into a single, lifelong thread.

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Customer activities and conversation history in one view

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No more searching and merging conversations

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Modern UI and AI tools to drive fast, personalized responses

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A single conversation across every channel

Get full visibility across all channels, agents, and customers

Kustomer ages out their data after 18 months making it impossible to look at historical trends. With Gladly, report on everything that matters.

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Real-time liveboards and OOTB reports

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Historical data to forecast and optimize

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Custom reporting and API event streaming

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Reports you can act on

Get up and running fast

We don't just say we're committed to our customers' success, we live it. Brands rate our quality of support higher than Kustomer's.

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Fast implementation with minimal effort from IT

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Seamless onboarding and ongoing premium support

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Gladly Connect community access to grow and learn from others

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Help when you need it

Why we’re rated one of G2’s top help desks

Conversation-based solutions like Kustomer don’t rank in the Top 20. Gladly’s people-centered solution builds loyalty, transforming customer service into a revenue generator.

20%

reduction in duplicate tickets with people-centered technology

40%

decrease in costs by consolidating your technology stack

2

days on average for a customer service hero to be fully trained

Our customers have spoken


Gladly beats Kustomer across all software ratings

Star Rating

Ease of Use

9.5

8.7

Quality of Support

9.4

8.9

Ease of Setup

9.2

8.2

Integrations

9.4

9

Customer Profiles

9.4

9.1

Star Rating

Ease of Use

9.5

Quality of Support

9.4

Ease of Setup

9.2

Integrations

9.4

Customer Profiles

9.4

Kustomer

Star Rating

Ease of Use

8.7

Quality of Support

8.9

Ease of Setup

8.2

Integrations

9

Customer Profiles

9.1

Gladly has been a stellar collaboration partner and their dedication to our Chubbies’ success has helped our customer experience become so much more rounded than it has been in the past.

Rachel Black
Customer Experience Manager
Chubbies

Why Chubbies switched

Chubbies needed a unified customer service platform that connected every customer touch point, on every channel.

Read more Gladly customer stories

Get personalized customer service at scale

Explore the ways Gladly beats Kustomer at building customer loyalty.

See Gladly in action

No tickets or cases

Know who your customer is within the initial 5 seconds of engagement.

The right agent

Match customers with the best-suited agent to accelerate time-to-resolution.

Generative AI

Scale radically personal service with AI that knows your customers deeply.

Answers everywhere

Leverage one knowledge base to publish standardized information across all channels.

Customer-centric tasks

Keep every interaction tied to the customer under a single communication thread.

Access insights

Understand team performance across agents, channels, and conversations with historic and real-time insights.

See Gladly in action

Get started with Gladly today.

Get a demo