People at the heart of it
Putting people first is kind of our thing at Gladly. Not only does this idea shape our product, but it guides our approach to culture — from our hiring practices and benefits to how we view our place in our communities.
Make an impact
Gladly is a fast-paced startup looking for people who want to make an impact at a growing company. Do your greatest strengths lie in your capacity to empathize with others, your ability to learn quickly, and your love of creative collaboration? If so, you might be a match for our team.
Diversity, Equity, Inclusion & Belonging at Gladly
Read our 2023 report
Hear it from a Gladiator
“At Gladly, our product embodies our people-centric culture — a key factor in our success and differentiating us from others.”
Patrice Wilson
Finance Planning & Analysis Manager, Gladly
“A defining characteristic of the Gladly culture is ‘communicative.’ An open dialogue and a commitment to transparency fosters a communicative culture.”
Joe Scheip
Senior Customer Success Manager, Gladly
“I enjoy that I'm given autonomy to learn new technologies and really solve problems with the support of my team. We have a good environment of both trust and collaboration.”
Sorin Kim
Senior Software Engineer, Gladly
Benefits at Gladly
Health and wellness
Gladly wants to invest in your being your best self, which is why we offer medical, dental, and vision coverage, and an Employee Assistance Program and much more.
Plan your future
At Gladly, we want you to stick around for the long haul. That’s why we care about present and future you by providing a 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits.
Seize your own journey
You know when and where you’re most productive. That’s why we’re fully remote, offer unlimited vacation time, and allow for flexible schedules.
Community
There are endless opportunities to get immersed in the Gladly community from all-company volunteer days, to Gladly-hosted Fireside Chats with leading industry professionals.
The Gladly Story
Our co-founders — Joseph Ansanelli, Michael Wolfe, and Dirk Kessler — founded Gladly in 2014 with the goal of putting people back at the center of customer service. Since then, we have been relentlessly focused on elevating people and linking conversations, independent of channels. Our goal continues to be to bring humanity back to what have historically been transactional interactions between brands and customers.
Today, we serve over 200 customers in the US — including many of the world’s most-loved companies — and empower over 10,000 customer service heroes to help move the brands they represent from the transaction era into the loyalty era.
Benefits
Competitive Salaries, Stock Options
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off and Parental Leave
401K Savings
Flexible Spending Accounts
Home Office Stipends
Be aware of fraudulent job offers
Official correspondence to applicants is only sent from addresses ending @gladly.com. We do not conduct any interviews via text or chat. We also do not request any personal information (such as social security numbers and bank account information) during the interview process. If you are ever contacted by someone and you are unsure if it is a legitimate representative of Gladly, please reach out to use directly at talent@gladly.com
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